Welcome to Preston Medical & Dental Centre Preston

Ordinary hours

Appointment	Total Fee	Medicare Rebate	Out-of-pocket fee
Standard consult, <20 mins	Bulk Billed – Free	$43.90	Bulk Billed – Free
Extended consult, 21-40 mins	Bulk Billed – Free	$84.90	Bulk Billed – Free
Telehealth consult, <20 mins	Bulk Billed – Free	$43.90	Bulk Billed – Free

Patients without a valid Medicare card must pay the full fee and are not eligible for a Medicare rebate.

Ordinary hours

Appointment	Total Fee	Medicare Rebate	Out-of-pocket fee
Standard consult, <20 mins	$73.90	$0.00	$73.90
Extended consult, 21-40 mins	$114.90	$0.00	$114.90
Telehealth consult, <20 mins	$73.90	$0.00	$73.90

After hours

Appointment	Total Fee	Medicare Rebate	Out-of-pocket fee
Standard consult, <20 mins	$87.15	$0.00	$87.15
Extended consult, 21-40 mins	$128.00	$0.00	$128.00
Telehealth consult, <20 mins	$87.15	$0.00	$87.15

• Private fees may apply. You will be required to pay the full fee for your consultation on the day of your appointment.
• Fees can be paid via Credit Card or EFTPOS, we do not accept cash.
• Major credit cards & EFTPOS
• Some services can be claimed under WorkCover, CTP claims consultations, a Chronic Disease Management Plan, or Mental Health Care Plan

Speak to reception for further details

• If you are bulk-billed, no payment is required, (if you have pre-authorised a payment and your doctor choses to bulk bill you your pre-authorisation will be voided)
• Otherwise, you will be required to pay the full fee of your consultation on the day of your appointment
• Fees can be paid via Credit Card or EFTPOS
• The practice will submit any claim to Medicare on your behalf. Medicare typically pays the rebate within 24 - 48 hours.
• Surcharge may apply for all Credit Card and Debit Card payments.
• The GPs at this Practice are now pre-authorising all transactions. If you are unable to return to the desk after your appointment, your card will be automatically charged for your consultation.

We understand that unplanned issues can arise, and you may need to cancel an appointment. Should this occur, we respectfully ask that the scheduled appointments be cancelled at least 4 hours in advance.

A no show/cancellation fee of $50 may apply if your appointment is cancelled with less than 4 hours’ notice.

Please note cancelation fees and notice periods may differ for Allied Health, Specialist and procedure appointments, if in doubt please speak to reception.

Ordinary Hours

• Monday - Friday 8:00am - 8:00pm
• Saturday 8:00am - 1:00pm

After Hours

• All other times including Public Holidays

For practice opening hours visit here

We hope you had a great experience at the Centre and feedback is always welcome. It can be given here, or speak to your Doctor, Allied Health Practitioner or Practice Manager

EMERGENCIES: Dial 000

For URGENT issues when the centre is CLOSED please call Urgent After Hours on   0466 442 137 Fees may apply.
Patients may be eligible for Medicare rebates however an out of pocket fees will be incurred as this is an after-hours service.
This number is not in operation when the centre is open.
For routine non-urgent matters, please call the centre during opening hours.

Your personal information is private and confidential. Click here to view our Privacy Policy

We send you recalls/reminders by SMS/mail for follow up consultations and test results
We are committed to preventative health and support Commonwealth and State Reminder programs. This means we may occasionally send you information by SMS/mail on these programs such as Vaccinations and Cervical Screening
If you do not want to receive these reminders, advise your Doctor, Allied Health Practitioner or reception

For referrals, letters or repeat scripts please book an appointment with your doctor. To discuss your test results please book an appointment with your doctor.
Due to privacy reasons reception cannot access or give results.

To transfer your medical record to another medical practice we require:
A signed authorised request form from you.
A copy of your proof of identity with photo and signature.
An administrative fee applies to transfer requests.
You will be contacted by our records team and advised the fee, fees must be paid before records can be released.
Transfer requests can take up to 5 weeks to process.

Please let reception know if you need help with translation or communicating with your Doctor or Allied Health Practitioner
Telephone translation 131 450
Auslan interpreter 1300 287 526

Do you Bulk-Bill?

Yes, High Street Medical & Dental Centre offers 100% Bulk Billing for all GP consults. This means that if you have a valid Medicare card, there is no out-of-pocket cost for your GP consultation.

Note: Some procedures or services not covered under standard GP consultations may attract a fee.

What is Bulk Billing?

Bulk Billing means that the cost of your consultation is fully covered by Medicare, so you don’t need to pay upfront or claim anything back. Simply present your valid Medicare card at the time of your appointment.

Do any fees apply?

While all standard GP consults are Bulk Billed, private fees may apply for:

 •  Procedures not covered by Medicare

 •  Patients without a valid Medicare card

 •  Allied Health services

 •  Dental care

 •  Specialist consultations

 •  WorkCover, CTP claims, and other non-standard services

We’ll always let you know in advance if any additional fees apply.

How do I pay for non-GP services?

For services that aren’t Bulk Billed:

 •  All fees are payable in full on the day of your appointment

 •  We accept EFTPOS and major credit cards

 •  Dental services: Payment plans available via Afterpay and Zip

 •  Claims can be submitted on your behalf for eligible Medicare services

What if I don’t have a Medicare card?

If you don’t have a valid Medicare or concession card, you’ll be charged a private fee and won’t be eligible for a Medicare rebate.